Terms & Conditions
A legal disclaimer
General Information and Liability:
The content provided by Mona's Exclusives, on this website or in promotional materials, is for general informational purposes only and does not constitute professional advice or a guarantee of service terms. While we strive for accuracy, we are not liable for any errors or reliance placed on this information.
Service Agreement:
All services provided by Mona's Exclusives (including event planning, hosting, and catering) are governed by a separate, formal, and signed Service Agreement. Your use of our services is subject to the terms and conditions outlined in that agreement, which supersedes any information presented here.
Terms & Conditions - The Basics
1. Acceptance of Terms
These Terms and Conditions of Service ("Agreement") govern the contractual relationship between the Client and Mona's Exclusives ("The Company," "we," "us," or "our") for the provision of event planning, hosting, catering, and related concierge services ("Services"). By accepting a Proposal or paying a Retainer, the Client agrees to be bound by these Terms and Conditions.
2. Scope of Services
The specific details of the Services to be rendered, including event date, location, guest count, menu, and budget, are exclusively defined in a separate Project Proposal and Service Agreement ("Proposal") provided by The Company. This Agreement outlines general obligations and shall be referenced by and incorporated into every Proposal. The Company is not responsible for any services or costs not expressly documented within the signed Proposal.
3. Payment Terms
3.1 Retainer: A non-refundable initial retainer, specified in the Proposal, is required to secure the event date and commence planning services. No work will begin until this retainer is received and cleared. 3.2 Payment Schedule: Subsequent payments and the final balance are due according to the schedule outlined in the Proposal. 3.3 Late Payments: Payments received after the due date are subject to a late fee at The Company’s discretion. The Company reserves the right to suspend all services until overdue payments are settled. 3.4 Vendor Costs: The Client is responsible for all third-party vendor costs. The Company acts solely as an agent in securing and managing these vendors unless explicitly stated otherwise.
4. Cancellations, Changes, and Termination
4.1 Cancellation by Client: All retainers and payments made up to the date of cancellation are strictly non-refundable. If the Client cancels the event, the Client remains responsible for payment of all non-refundable deposits and charges already committed to vendors and a cancellation fee based on the proximity to the event date, as detailed in the Proposal. 4.2 Cancellation by The Company: In the unlikely event The Company must terminate the Agreement, all fees paid by the Client, excluding costs already spent on the Client’s behalf to third-party vendors, will be refunded. 4.3 Rescheduling: Event rescheduling is subject to The Company’s availability and may incur additional administrative fees, retainer adjustments, and transfer fees from third-party vendors.
5. Force Majeure
Neither party shall be held liable for failure to perform any obligation under this Agreement due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, government restrictions, natural disasters, or pandemics ("Force Majeure Event"). In such an event, The Company will work with the Client to reschedule, applying any refundable vendor fees to the new date. Refunds for The Company's fees are not guaranteed under this clause.
6. Client Responsibilities
The Client agrees to: 6.1 Provide accurate and timely information required for planning and execution. 6.2 Obtain any necessary licenses, permits, or insurance required for the event location (unless securing these is part of the contracted Scope of Services). 6.3 Indemnify The Company against any claims, losses, or damages arising from the conduct of the Client or their guests.
7. Liability and Indemnification
7.1 Limitation of Liability: The total liability of Mona's Exclusives to the Client for any and all claims arising out of or related to this Agreement shall be limited to the total fees paid by the Client to The Company for the Services. 7.2 Indemnity: The Client agrees to indemnify, defend, and hold harmless The Company and its employees from any and all claims, damages, liabilities, and expenses arising from the Client's actions, omissions, or negligence, or that of their guests or third-party contractors not hired directly by The Company.
8. Photography and Publicity Rights
The Client grants Mona's Exclusives permission to use photographs and videos of the event for promotional purposes, including website, social media, and portfolio, unless the Client expressly revokes this permission in writing prior to the event date.
9. Governing Law and Dispute Resolution
This Agreement shall be governed by the laws. Any dispute arising from this Agreement shall first be attempted to be resolved through good faith negotiation.